FAQ & Contact

Frequently Asked Questions:

Q. Do you take commissions?

A. Absolutely! I would love to make your dream pipe a reality. Contact me for an estimate.

Q. What is the cost of shipping?

A. The cost of shipping is included in the price of the pipe for customers located in the continental United States or in US military bases. I ship via USPS First Class, however, if you would like to arrange a different shipping method, please contact me. If you are an international customer or are located in Alaska or Hawaii, please contact me for shipping rates.

Q. I found a pipe that I love. How do I purchase it?

A. You can contact me by phone at (937) 594-8257 (call or text) or by email at iannicol2010@yahoo.com. I will respond to any contact method as quickly as I can, however, if I do not respond within 24 hours, please resend your message as something must have gone wrong.

Q. What is your return policy?

A. If you are not completely satisfied, please contact me within 14 days of your purchase and return your pipe unsmoked. You will be issued a full refund. Return shipping not included.

Q. Do your pipes come with any kind of guarantee?

A. All of my pipes are guaranteed to be free from manufacture error for one year from the original date of purchase. If your pipe develops a problem, you may return it for a full refund (if unsmoked) or repair. I stand behind every pipe that I make. If you find that your pipe does not smoke exactly to your liking, please do not hesitate to contact me. I will do everything I can to make sure that your pipe stays in your rotation for life.

Q. My stem has started to oxidize/my stem has tooth marks/my pipe needs to be buffed. What should I do?

A. When you purchase a Nicol Pipe, you also receive a guarantee that I will refurbish your pipe for life. Whenever you feel that your pipe needs a bit of love, contact me and then send it back. I will do everything I can to make it look like new.

Q. Do you offer a layaway program?

A. Absolutely! I realize that purchasing a quality, handcrafted pipe can be a large financial commitment for many people. I will do everything I can to make sure that price does not stand in the way between you and your new pipe. Contact me for more details.

Contact me at:

(937) 594-8257 (call or text)

iannicol2010@yahoo.com